Terms & Conditions

Please ensure that all members of your party are aware of and accept these Terms and Conditions. They contain important information about your participation in the experience.

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We understand that plans can change, so you're welcome to adjust the date or time of your visit online through your account, subject to availability*. However please note that all bookings are non-refundable. We're unable to offer refunds under any circumstances.

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In the rare event that we need to cancel a date or session due to unforeseen circumstances outside of our control (such as severe weather, other Acts of God, or Force Majeure as defined below), we'll do our best to reschedule your booking to another available date. If rescheduling isn't possible, we'll happily provide a credit towards a booking for the following years event.

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Force Majeure: For the purposes of these Terms and Conditions, "Force Majeure" means any event beyond our reasonable control, including but not limited to: royal demise, national mourning, war, pandemic, fire, strikes, weather events, lockouts, orders of a licensing or public authority, or any other similar cause.

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We encourage you to capture the magical memories of your visit with photos throughout the experience, with the exception of the Father Christmas visit. Professional souvenir photos will be available for purchase after your experience to capture the moment in the best possible way.

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To ensure everyone's safety and enjoyment, children must be accompanied by an adult at all times. Adults are not permitted to enter the event without a child and all bookings MUST include a child ticket.

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*A £10.00 administration fee applies to any changes made to your booking's date or time. While we'll do our best to accommodate your requests, we can't guarantee all changes are possible. At least 7 days' notice must be given if you wish to make any adjustments.

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Your booking is valid only for the date and time printed on your ticket. As this is an exclusive and limited pre-bookable event, we can't guarantee entry for additional adults or children on the day of your visit if they are not included in your original booking.

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Smoking and vaping are not permitted within any buildings or anywhere on the site. By visiting our facility, you agree to be bound by these Terms and Conditions, which apply to the entire duration of your time here.