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Find the answers to the most commonly asked questions right here! If there's something not covered, just send us a message from the contact form and we'll reply as soon as possible. Please note: Our elves are very busy in the North Pole, preparing for your arrival and so will only reply to questions NOT already ansewered here.

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What happens if I need to cancel or reschedule my booking?
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Is The North Pole Experience accessible for wheelchairs and pushchairs?
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5/5 on Tripadvisor
Tripadvisor 5/5

Absolutely fantastic day! Everyone had the best time from start to finish. So much is included in the price it makes it really great value for money. If you paid for each thing individually like an hour ice skating, build a bear, shows and Santa's grotto it'd cost a fortune but this is all included in the entry price! Best experience ever!

What a wonderful time we all had, such a magical place, Santa and all his helpers were just amazing and so friendly and helpful. We will definitely be back next year. Thankyou for such an incredibly memorable experience! 😊 🎅🏼

Wow, what a magical way to start Christmas! We went on 1st December and our girls absolutely loved it from start to finish! Father Christmas was amazing. The girls loved making the bears in the workshop and loved listening to the story and decorating gingerbread men with Mrs Christmas. I would totally recommend The North Pole Experience, we enjoyed it so much we will go again next year!

Great experience, little one loved it. The actors were amazing and very attentive. Don't miss writing a letter to santa! The price for what you get was amazing, a toy, making a teddy, visiting santa, ice skating, gingerbread making. Great day out overall.

Thank you soooo much for the most wonderful, magical and memory making experience we have ever had. It’s worth every single penny and my little granddaughters not stopped talking about it since we got back yesterday, she knows now that her Nanna ready is a magical Elf 😉 I’d truly recommend it to anyone and can’t wait to go back next year when my grandsons are a bit older xx

Absolutely fantastic day! Everyone had the best time from start to finish. So much is included in the price it makes it really great value for money. If you paid for each thing individually like an hour ice skating, build a bear, shows and Santa's grotto it'd cost a fortune but this is all included in the entry price! Best experience ever!

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