Privacy Policy
Effective Date: 28 February 2025
1. Introduction
Welcome to The North Pole Experience ("we," "our," "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thenorthpoleexperience.co.uk/ (the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, etc., when you fill out forms on our Site, such as subscribing to our mailing list or purchasing tickets.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
- Usage Data: Information about how you use our Site, products, and services.
3. How We Use Your Information
We use the information we collect in the following ways:
- To Provide and Maintain Our Services: Processing your bookings and managing your visits.
- To Improve Our Site: Monitoring and analyzing usage and trends to enhance your experience.
- To Communicate With You: Responding to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- For Marketing Purposes: Providing you with information or advertising relating to our products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
4. Legal Basis for Processing Your Information
We rely on the following legal bases for processing your personal data:
- Performance of a Contract: To fulfill our contractual obligations to you when you make a booking.
- Consent: Where you have provided your consent, such as subscribing to our mailing list.
- Legitimate Interests: To improve our services and provide you with a better user experience.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal data to outside parties except as provided below:
- Service Providers: We may share your data with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
6. Data Security
We have implemented appropriate technical and organizational measures to protect your personal data from accidental loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
8. Your Data Protection Rights
Under data protection laws, you have rights including:
- Access: You have the right to request copies of your personal data.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Objection to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information provided below.
9. Third-Party Links
Our Site may contain links to third-party websites. We have no control over and are not responsible for the privacy policies and practices of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.